Enterprise Service Management

We support you in providing Service Management with digital solutions for various departments and making it centrally accessible for all.
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What is Enterprise Service Management?

Enterprise Service Management is an enterprise-wide view of Service Management. It forms a uniform digital interface to make the various processes, services and knowledge of the individual departments accessible to all internal and external stakeholders of a company. By means of a more efficient process design and in compliance with your quality standards, we generate synergy effects.

Combine your knowledge, documentation and structures as well as "best practice" with our solution.

These three elements help us digitise your know-how. Use the Service Portal, Agile Management and the Knowledge Base completely or implement them separately.

Advantages of TIMETOACT Enterprise Service Management:

Service Portal

We offer companies a single point of contact for the digital presentation of the company's complete service catalog. The service portal also provides a centralized place to post requests and issues specifically with your defined requirements.

Agile Management

We give all teams the opportunity to develop their processes, dependencies and solutions together. In addition, all progress and information is documented and archived in a process history.

Knowledge base

Use a central database as an interface for information from various sources. Collect all of your company's knowledge and all relevant information in order to document, process, allocate, and communicate it.

Functions Service Portal:

  • Set liabilities
  • Centralized request acceptance
  • Communication interface for service
  • Integrate Asset Management

Functions of Agile Management:

  • Define workflows
  • Operation history
  • Assign dependencies
  • Create task overview
  • Set automations

Functions knowledge base:

  • Documentation
  • Knowledge exchange
  • Knowledge collection
  • Archiving

Why Enterprise Service Management?

Digital interface

Our Enterprise Management Service Solution offers you the opportunity to digitally connect all departments in your company. You thus enable all parties involved to access your solutions. Work can be planned together and gain an easy overview of dependencies as well as processes.

Inclusion of all stakeholders

The tool-based solution allows us to involve all stakeholders in different ways. Knowledge can be shared, commented, linked to solutions or documented. Each stakeholder can find the right knowledge at the right time independently. Solutions can be developed independently as well as with others.

Modular customization

The TIMETOACT Enterprise Management Solution uses various programs from Atlassian. This foundation allows us to customize the solution to your existing tools as well as individual requirements and requests. We can map the processes of a wide range of departments with individual approval procedures, dependencies and liabilities.

Self-Service

The solution gives you and your partners and customers new freedom. Allow your customers to find information and solutions on their own. Empower your teams to organize themselves by allowing them to create projects and teams on their own. Automate repetitive tasks and thus relieve your service team.

Results with our solution:

Cooperation is optimized
  • Break down silos and optimize existing processes
  • Standardize workflow, processes and content as far as possible
  • Creation of a global as well as individual authorization management
Transparency is increased
Communication is improved
Customer satisfaction is increased
Operation becomes user friendly

We are your implementation partner:

We offer you everything from a single source. We have a strong network of manufacturers in the Atlassian environment. In addition, we have years of experience in the most diverse toolchains from Office 365, Google Drive, HCL, IBM and other well-known manufacturers. This enables us not only to provide you with templates and building blocks for solutions, but also to create individual solutions with you. Furthermore, we offer you support in areas such as license optimization, migration to data center or Cloud as well as Managed Service/support, consulting, customizing and integration.

Experience

Many years of experience in the Atlassian environment and the implementation of projects at medium-sized and large companies.

Expertise

Because of our experts, we can cover a variety of different topics, including Data Science, Business Intelligence, IAM, Digital Workplace.

Tool-Chains

We offer years of experience in various tool chains from different vendors: Office 365 & Microsoft Azure, IBM Software, HCL Software, Google Drive

Network

We have a strong network of diverse solution providers for Atlassian.

Sprechen Sie uns gerne an!

Bernd Zinn
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Christopher Willfroth
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Andre Schmidt
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