TIMETOACT is part of
Headerbild zu Managed Services

Managed Service & Support

The demands on your IT are constantly changing and operation & maintenance of the infrastructure is becoming more and more complex. Relieve your IT department with our Managed Services.
Contact us now

Meet the growing demands on IT!

The demands on corporate IT are changing quickly. At the same time, the company's own on-premise structure is growing continuously. Operation and maintenance of the infrastructure are becoming more and more costly, while less and less time is available for the numerous new requirements. It's a difficult balancing act that quickly leaves the security and timeliness of your enterprise platforms untouched.

Fragezeichen

In connection with this development, companies are asking themselves the following questions, among others:

  • How can complex applications be operated securely (security, data protection) (high availability)?
  • Is the availability of critical applications ensured?
  • Is the licensing of deployed products correct?
Request a non-binding exchange

What is Managed Service?

Bestandteile des Managed Services der TIMETOACT

Managed Services are regular and recurring IT services for a company that has corresponding IT areas to an external service provider. In this way, companies can not only save high costs, but can also focus on their core business and relieve their own IT.

Our Managed Services for you:

Our Managed Services ensure that applications are operated for you with a holistic understanding of infrastructure, licenses, support, applications and with appropriate expertise. This is done regardless of whether the application is to be run on a hyperscale such as IBM Cloud, Google, AWS, Azure or onPrem. Put together your own individual Managed Services model according to your requirements.

Our Success Stories:

Referenz 22.08.23

Managed service support for optimal license management

To ensure software compliance, TIMETOACT supports FUNKE Mediengruppe with a SAM Managed Service for Microsoft, Adobe, Oracle and IBM.
Referenz 01.06.23

Managed service support for central platform stability

To ensure the quality, availability and performance of the platform at all times, TIMETOACT supports N-ERGIE as a managed service partner.

Referenz 28.03.22

24/7 support guarantees stable operation of the intranet

The experts took over the operation of HCL Connections in the fall of 2020 and have since ensured the fail-safe stability of the platform.

Referenz

Dresscode and eBagTag - Customized protective clothing

Bayer AG communicates with its customers in the field of Crop Science via online portals developed by TIMETOACT GROUP.
Referenz

Digitized processes increase efficiency

TIMETOACT & X-INTEGRATE accompany energy supplier e-regio on the way to digitalization. The consulting services in the project included the fields of content management, archiving, collaboration and automation.
Referenz

Introduction of Jira to Hamburger Hochbahn

The Hamburger Hochbahn AG controls the development of its new mobility platform "Switchh" via the Atlassian project management tool Jira – introduced, administered and hosted by the TIMETOACT GROUP.
Referenz

HOCHBAHN Managed Services

A high-performance and transparent IT forms the basis for being able to react quickly to new requirements. The IT specialists of TIMETOACT GROUP take over the managed services for the entire IBM WebSphere platform of Hamburger Hochbahn AG (HOCHBAHN).

Your benefits from Managed Services:

Relieve your IT department and benefit from the numerous advantages of Managed Services: 

  • Your employees have more capacity for project and innovation topics

  • Fast and uncomplicated spin-off

  • Transparent and flexible billing models according to demand and consumption

  • Increased planning security for own IT budget

  • Centralized and efficient management of all components through high degree of standardization, specialization and use of best practices 

  • Minimizing risk by outsoucing services to Managed Service providers

  • High quality of services through specialist knowledge

Use of our Managed Services:

When using our Managed Services and support, we go through the following steps together:

1. Analysis

The first step is to analyze the existing infrastructure, architecture and capture your requirements for optimal Managed Service and support.

2. Transition

Transition is the takeover of the service. This includes, among other things, setting up or accessing the platform and defining the common interfaces and processes.

3. Cut over & Go Live

Planned live switching or change from one platform to the next. Intensive support in the initial period to ensure an optimal transition ("Hyper-Care").

4. Managed Services

Partnership and continuous support of the agreed target image. Optimization or adaptation of the service in the course of the support.

What customers say:

We use TIMETOACT's Managed Services offer for our IBM Connections environment. TIMETOACT set up and installed the entire infrastructure 2015 in IBM Softlayer and has since also taken over the entire operation. TIMETOACT's employees are our contact persons for technical questions as well as for new features and requirements. We are very satisfied with TIMETOACT's services.

Stefan Schindlbeck Expert Information Technology Financial Group Ostdeutscher Sparkassenverband

With TIMETOACT's Managed Services we were able to consistently improve our IBM WebSphere Portal and process management. TIMETOACT has convinced us both organizationally and technically across the board.

Timo Röntsch Team Leader IT Webservices & Mobility Hamburger Hochbahn

Good reasons for Managed Services with TIMETOACT

From license, support and application to infrastructure - we always focus on your requirements. With customized Managed Services from TIMETOACT/edcom, you benefit from the many years of experience of our IBM and Atlassian software specialists and the high level of standardization of our Managed Services. We guarantee you a trusting cooperation, full transparency and effectiveness regarding the service you hand over to us.

License

We ensure proper licensing and optimize spending with respect to requirements.

Support

Fast response times and short-term help in case of questions or errors in your applications are ensured by our support.

Application

We can provide the best possible support thanks to our experts who regularly perform consulting or technical projects in the respective software.

Infrastructure

Independent of the infrastructure. Whether HyperScaler or onPrem – we can advise you and do the deployment.
Request a non-binding exchange

We are ISO 27001 certified

TIMETOACT Software & Consulting GmbH has successfully implemented an ISMS and received certification according to ISO 27001. With our ISMS, TIMETOACT creates a high IT security level according to international standards and thus officially stands for Information Security.
Mehr erfahren

Contact is now.

We would be happy to advise you in a non-binding conversation and show you the possibilities of Managed Services & Support. Just leave your contact details and we will get back to you as soon as possible.

* required

We use the information you send to us only to contact you in context of your request. For this purpose, we store your data in our CRM for up to 6 months. You can find all further information in our Privacy Policy.

Solve captcha, please!

captcha image
Referenz 6/1/23

Managed service support for central platform stability

To ensure the quality, availability and performance of the platform at all times, TIMETOACT supports N-ERGIE as a managed service partner.

Referenz 8/22/23

Managed service support for optimal license management

To ensure software compliance, TIMETOACT supports FUNKE Mediengruppe with a SAM Managed Service for Microsoft, Adobe, Oracle and IBM.
Referenz

HOCHBAHN Managed Services

A high-performance and transparent IT forms the basis for being able to react quickly to new requirements. The IT specialists of TIMETOACT GROUP take over the managed services for the entire IBM WebSphere platform of Hamburger Hochbahn AG (HOCHBAHN).

Referenz 6/1/21

Continuous license support pays off

If IBM software is used, the compliance-conforming use of the IBM License Metric Tool (ILMT) plays a decisive role. TIMETOACT ensures compliance with IBM regulations for a city administration in North Rhine-Westphalia and continuously monitors the correct licensing.

Teaserbild IT Service Management Beratung
Service

IT Service Management – Optimal support for IT processes

IT should be customer and service oriented. We help you implement effective and efficient IT service management
Bannerbild zu Application Performance Monitoring Service
Kompetenz

Application Performance Monitoring Service

Application Performance Monitoring automates the IT monitoring of your applications, detects impending failures in advance and reduces manual activities to a minimum.
Bannerbild zu Application Performance Monitoring Service
Kompetenz

Application Performance Monitoring Service

Application Performance Monitoring automates the IT monitoring of your applications, detects impending failures in advance and reduces manual activities to a minimum.
Headerbild zu Application Modernization
Service

Application Modernization

Application Modernization focuses on modernizing existing applications. The key to success in Application Modernization is the strategy and selection of projects.
Teaserbild zu Lizenz- und Vertragsoptimierung.
Service

License and contract optimization

Based on the license analysis, we check the feasibility of potential savings from both a technological and commercial point of view.

HCL Connections Engagement Center
Technologie

HCL Connections

HCL Connections is a leading social networking platform that lets you get your work done quickly and easily.
Referenz

Custom licensing

MARKANT Handels und Service GmbH (MARKANT) is fully exploiting the potential of its IBM software licenses with this year's license renewal. Instead of relying on IBM's traditional Passport Advantage model as in the past, MARKANT is using a licensing concept specially adapted to the company for the first time.
Headerbild zu Lizenzanalyse und Lizenzberatung.
Service

License analysis and license consulting

Only well-founded information can serve as a basis for meaningful decisions or budgeting. Therefore, we are happy to offer you an inventory of your licenses and our experts will also analyze your infrastructure.
Headerbild IBM License Metric Tool (ILMT)
Technologie

IBM License Metric Tool (ILMT)

The IBM License Metric Tool (ILMT) is provided free of charge by IBM to ensure monitoring of IBM software in virtualized environments.
Headerbild zu IBM Spectrum Protect
Technologie 5/20/21

IBM Spectrum Protect

Spectrum Protect is the leading data protection solution from the American industry leader IBM. As TIMETOACT, we take a holistic view of cyber security and focus on building resilient IT and OT.

Headerbild zu Data Vault
Service

Data Vault Modeling Approach

Data Vault is a modeling technique that is particularly suitable for agile Data Warehouses. It offers high flexibility for extensions, complete historization of data and allows parallelization of data loading processes. Data Vault supports without significantly increasing the complexity of the Data Warehouse over time.

Referenz 1/26/22

Automation lays the foundation for smooth archive changeover

For Rottendorf Pharma GmbH, the ECM experts of TIMETOACT GROUP have reattached all file attachments from the IBM archive to the corresponding e-mails in the mailing system. This was done automatically and with little manual effort using the specially developed Notes tool "ArchiveUsers".
Checkliste als Symbol für die verschiedenen To Dos im Bereich Lizenzmanagement
Blog 2/1/22

License Management – Everything you need to know

License management is not only relevant in terms of compliance but can also minimize costs and risks. Read more in the article.
Header zu Requirement Engineering
Service

Requirement Engineering

Requirement Engineering, also known as Requirements Analysis, is a central component of the Software Development process. In this process, the requirements for the system to be developed are defined using a systematic procedure.

Infrastructure Resource Management
Kompetenz

Infrastructure Resource Management

Whether on-premise or in the cloud: With modern Infrastructure Resource Management, you provide your applications with the right amount of resources at all times.

Infrastructure Resource Management
Kompetenz

Infrastructure Resource Management

Whether on-premise or in the cloud: With modern Infrastructure Resource Management, you provide your applications with the right amount of resources at all times.