Raiffeisen Group Vorarlberg relies on a Social Intranet

with IBM Connections and XCC - Web Content & Custom Apps

The Raiffeisenbank Group Vorarlberg planned to open their data silos and make processes more transparent. They not only make information centrally available on their new social intranet, but at the same time provide channels for virtual dialogue amongst Vorarlberg employees. The Social Collaboration Platform IBM Connec­tions and the extension XCC - Web Content & Custom Apps group bridges the gap between collaboration and communication. The intuitive landing pages planned with XCC inspire and improve the acceptance of employees for the social intranet. 

Initial situation

The previous 20-year old intranet was designed for one-way communication. A viral collaboration, also across depart­mental and company boundaries, took place via e-mail and information databases. This resulted in numerous informa­tional challenges in the organizational environment. Keeping an overview of upcoming tasks and projects in the abundance of e-mail correspondence was difficult. Therefo­re, the company group was looking for a way to simplify virtual collaboration across departments and locations. 

"The virtualization of collaboration is much more efficient with an instru­ment such as Connections and especially XCC. Dur employees expect a clear and structured user management. XCC creates this structure in an excellent way. "

Mag. Wolfgang PoneschDirectorRaiffeisen Computer Center KG


Early on, the company made the decision to use the mar­ket-leading social collaboration platform IBM Connections to simplify cross-group communication. In the new Social Intranet employees can work together in communities, wikis and blogs, to name only a few examples. With the XCC - Web Content & Custom Application Extension, the company also gains the opportunity to bundle content into structured and intuitive landing pages. Every employee can sight all content relevant to him at a glance - depending on his location, his company or department. 

Value for the customer

The collaboration capabilities of IBM Connections make virtual collaboration much easier and more transparent. XCC provides intuitive user guidance. The employees invol­ved in the first phase use the social intranet because of this familiar and easy-to-use interface. The look and feel of XCC thus enables low-threshold access to the information in dialogue. lntransparent data silos are a thing of the past with the new Social Intranet. 

Used technologies:

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About Raiffeisen Rechenzentrums KG

Raiffeisen Rechenzentrums KG is a 100% subsidiary of Raiffeisenlandes­bank Vorarlberger and responsible for all IT matters for all Raiffeisen banks in Vorarlberg/ Austria. With more than 1150 terminals, the data center provides its bank staff with everything a modern bank needs for IT solutions. 

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Philipp van den Boom
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