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    Enterprise Service Desk

    IT services are evolving into business services as the boundaries between technology and business disappear.

    Your fast access to a modern, scalable service desk

    With technical and professional-methodical competence, our ITIL experts advise our customers in all questions concerning the design and organization of processes and the further development of a modern service desk.

    Schneller Einstieg in einen modernen, skalierbaren Service Desk

     

     

    IT services are evolving into business services as the boundaries between technology and business disappear.

    From process consulting, tool selection and installation to the implementation of the service catalog and the associated governance, workflows and reports: we support our customers with tried-and-tested standards when it comes to making a central contribution to the success of the company with a high-performance service desk and the services organized within.

    The Jira Service Desk supports the simultaneous use as

    • ITIL certified ITSM solution
    • Customer Self Service Platform
    • Help Desk

    Webinar On-Demand

    Our services

    • Consulting / workshop for the design of the service delivery model including the operational and governance structures of a modern service desk, including 
      • Efficient ticket management
      • Powerful roles and functions
      • Useful request types
      • Effective workflows
      • Team-oriented real-time communication
      • Appropriate monitoring goals
      • Key figure based reporting incl. SLA tracking
      • easy to use - Self Service Potentials
    • Identification of automation potentials
    • Installation, implementation including interfaces and rollout services 
    • Training incl. Key User Ramp Up
    • Administration and support
    • Cloud and Hosting Services
    • Rightsizing and licensing consulting

    Book the Starter Package for your individual milestone plan to implement or optimize your IT Service Desk or contact our Atlassian Expert Team at [email protected]!


    Jira Service Desk as ...

    ITIL certified ITSM solution

    The Jira Service Desk can be aligned in many ways via a platform and can therefore be used throughout the organization. We offer design, setup and Managed Services for all purposes.

    Out-of-the-box ITIL Processes

    PinkVERIFY certified; Incident, problem and opportunity management processes

    Creating a knowledge base

    Add a knowledge base (Confluence) to Jira Service Desk; help customers to help themselves (End User Help)

    Report on important metrics

    Overview of business-critical metrics; improve performance by identifying bottlenecks before they occur

    Use customer feedback

    Collection of customer feedback after completed request; direct communication to the team/employee

    Automate repetitive tasks

    Set up automation; employees focus on solving important tasks; work more efficiently; optimize capacity utilization

    Provision of SLAs

    Prioritized queues; met SLAs, configure, click and get started in minutes; work in agile teams

    Customer Self Service Plattform

    The Jira Service Desk can be aligned in many ways via a platform and can therefore be used throughout the organization. We offer design, setup and managed services for all purposes.

    Customize the branding

    Branding customer portal; point-and-click interface and no code

    Creating a knowledge base

    Add knowledge base (Confluence) to Jira Service Desk; help customers help themselves

    Listen to your customers

    Transforming feedback into customer satisfaction; tracking customer satisfaction with CSAT reporting

    Speak the language of your customers

    Worldwide first-class customer service with 8 supported languages; ready to use

    Context related support

    Integrated widget; customers can submit support requests from any website or product

    Report on important metrics

    Overview of business-critical metrics; improve performance by identifying bottlenecks before they occur

    Help Desk

    The Jira Service Desk can be aligned in many ways via a platform and can therefore be used throughout the organization. We offer design, setup and Managed Services for all purposes.

    Out-of-the-box ITIL Processes

    PinkVERIFY certified; Incident, problem and opportunity management processes

    Provision of SLAs

    Prioritized queues; met SLAs, configure, click and get started in minutes; work in agile teams

    Creating a knowledge base

    Add a knowledge base (Confluence) to Jira Service Desk; help customers to help themselves (End User Help)

    Automate repetitive tasks

    Set up automation; employees focus on solving important tasks; work more efficiently; optimize capacity utilization

    Extend your helpdesk experience

    Choose from more than 500 apps in the Atlassian Marketplace; customize Jira Service Desk for all purposes

    Report on important metrics

    Overview of business-critical metrics; improve performance by identifying bottlenecks before they occur

    Our Success Stories: