Opsgenie allows you to receive incidents in a centralized manner. Incidents are categorized and then routed to the right people to resolve the issue. Use your on-call schedule as well as escalation plan to find the right person to contact. Also, use various ways to communicate with all stakeholders such as email, chats, or zoom integration for video calling. Permanently improve your service through reporting and post-mortem analysis.
Incident Management with Opsgenie
Opsgenie allows you to categorize alerts and always route them to the right technician with customized schedules. Automatically link files as well as documents to the incident and share via chat features in teams or Slack for quick issue resolution. Link the incident to your Jira tickets and Bitbucket to create a comprehensive post-mortem analysis.