Knowledge Management in Freshservice


Datum

Auf Anfrage
2 Stunden

Veranstaltungsort

Online-Schulung

Preise

90,00 €

Zielsetzung

Diese Schulung bietet Ihren Mitarbeitenden eine Übersicht über das Modul Knowledge Management in Freshservice.

Zielgruppe

Freshservice Agenten und Administratoren mit grundlegender Systemkenntnis.

Inhalte

Fokus auf:
-Aufbau und Struktur Wissensdatenbank
-Sichtbarkeit von Wissensartikeln
-Erstellen, Freigabe und Veröffentlichen von Artikeln

Voraussetzungen

Grundlegende Systemkenntnisse sowie grundlegende Kenntnisse im Knowledge Management. Es wird über Google Meet geschult.

Ihr Kontakt

Kerstin Dosin
Kerstin Dosin
Schulungen, VertriebTIMETOACT Kontakt

Anmeldung


* Pflichtfelder
Wir verwenden die von Ihnen an uns gesendeten Angaben nur, um auf Ihren Wunsch hin mit Ihnen Kontakt im Zusammenhang mit Ihrer Anmeldung aufzunehmen. Dazu speichern wir Ihre Daten in unserem CRM-System. Alle weiteren Informationen entnehmen Sie bitte unseren Datenschutzhinweisen.
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